At Navera, we’re excited to deliver your jewellery just as much as you are to receive it! Unless you’ve ordered a pre-booked item, we’ll ship your order within 72 hours of your purchase.

After shipping, your beautiful pieces will typically arrive at your doorstep within 5-7 working days. Can’t wait to wear them? Opt for our Express Shipping option for just INR 200, and enjoy your order in 4-5 days!

Additional Information:

• Tracking Made Easy: Once your order is on its way, we’ll provide you with a tracking number, so you can follow its journey from our hands to yours.
• Delays Happen: Shipping times might be influenced by your location, product availability, or even unexpected weather and national holidays. Don’t worry—we’ll keep you in the loop about any changes!

We’re here to ensure your shopping experience is as delightful as the jewellery you choose. If you have any questions about shipping, please don’t hesitate to reach out at naverajewels@gmail.com. Happy shopping! :) :)

At Navera, we want you to love your jewelry as much as we love making it. While we strive for perfection, we understand that sometimes things don’t go as planned. Below are the details about cancellations, exchanges, and store credit:

Cancellations

Changed your mind? No problem! You can cancel your order before it’s dispatched. Once it’s on its way, cancellations are not possible, but we’ll still be here to assist you.

Return & Refund

We’re confident you’ll love your Navera piece, but please note that we don’t offer returns or refunds.

However, if your item arrives incorrect or damaged, we’ve got you covered! We’ll gladly exchange it for the same product or provide store credit if the item is out of stock.

Just contact us within 7 days of receiving your order.

Exchanges

Exchanges are accepted only for damaged, faulty, or incorrect items. We’ll replace it with the same product you ordered, or if unavailable, offer store credit of equal value.

Please reach out within 7 days of receiving your order so we can resolve the issue promptly.

Sale Items

Unfortunately, sale items cannot be returned, exchanged, or credited.

How to Request an Exchange

To initiate an exchange, please email naverajewels@gmail.com with your Order ID and "Exchange Request" as the subject line. This must be done within 24 hours of receiving your product.

Here’s a tip: When unboxing your jewelry, we recommend making a quick unboxing video. This serves as proof in case of any issues and helps speed up the exchange process.

Once your request is approved, we’ll provide return shipping details. Please return the item in its original condition (unworn, with tags and packaging intact), and we’ll handle the rest! 😊

Remember: The perfect ring should slide on
smoothly but have a slight resistance when coming off. When in doubt, size up
rather than down for comfort!

📏 Understanding Ring Sizes

At Navera,
we use US sizing for all our rings to ensure consistency and accuracy.
Our comprehensive guide will help you find your ideal ring size, whether you
know your measurements in US, Indian, or international sizes. If you have an
Indian ring size, our handy conversion chart below will help you find your US
size in seconds!

Ring Size Conversion Chart

US Size

Inner
Diameter (mm)

Circumference
(mm)

Indian
Size

6

16.5

51.9

12

7

17.3

54.4

14

8

18.2

57.0

16

9

19.0

59.5

18

10

19.8

62.1

20

11

20.6

64.6

22

12

21.4

67.2

24

Quick Size Check

Common
sizes for women: US 6-8  & Common
sizes for men: US 8-10

Two Easy Methods to Find Your Ring Size

Method 1: Using Your Existing Ring : If you have
a ring that fits perfectly:

Place
your ring over a ruler

Measure
the inner diameter in millimetres

Use
our size chart below to find your size

For
best results, use a ring that fits the intended finger

Pro Tip: Different
fingers may need different sizes - make sure to measure the specific finger
where you'll wear your new ring!

Method 2: The String Method

Get a
piece of string ,thread or strip of paper

Wrap
it snugly around your finger's base

Mark
where the ends meet

Measure
the length with a ruler in millimetres

Find
your size in our chart

Quick Tip: For the
most accurate measurement, measure multiple times and take an average!

💡 Remember: Temperature, time of day,
and activity can affect finger size. For the best fit:

Measure
at the end of the day when your fingers are at their natural size

Avoid
measuring when your hands are cold or right after exercise

For
wide rings, go up half a size for comfort

If
between sizes, choose the larger size

Need Help?

Not sure
about your size? We're here to help! Our expert team can assist you in finding
the perfect fit.

We want you
to love your Navera ring! If you receive your ring and the size isn't perfect,
please contact our customer service team for assistance with resizing options.