Product
Will it tarnish or turn my skin green?
No. Every piece is 316L stainless steel with 18K gold PVD plating: anti-tarnish, water-resistant and hypoallergenic (nickel-free). We back this with a 6-month polish warranty.
Can I wear it in water?
Yes, for showers, rain and hand-washing. We recommend taking pieces off for swimming pools and the sea, and keeping them away from perfume and lotions, to keep the shine longest.
How do I care for my jewellery?
Wipe with a soft dry cloth after wear and store it in the Navera pouch. Avoid perfumes, harsh chemicals and cleaning agents.
How do I find my ring size?
See our Ring Size Guide. If your ring doesn't fit, message us with your order ID and the size you need and we'll arrange a size exchange (subject to stock).
Offers
How does the 20% off work?
Add ₹1,599 or more of products to your cart and 20% comes off automatically at checkout. No code needed.
How do I get the free gift?
Pay ₹1,998 or more after the 20% discount and we add a surprise gift worth ₹999 to your order automatically. You'll see it in your cart summary.
Shipping
How much is shipping?
Standard shipping is free across India (5–7 working days). Express delivery is ₹150 (3–4 working days). Same-day delivery is available in Delhi NCR for orders before 12 PM, charged at actuals; WhatsApp us after ordering.
Do you offer Cash on Delivery?
Yes, across India, for ₹100 extra.
How do I track my order?
You'll get a tracking link by SMS, email or WhatsApp once your order is dispatched (within 24–48 hours). You can also use our Track Order page.
Exchanges & warranty
Should I record an unboxing video?
Yes, please. Record a clear, uncut video while opening your parcel, from the sealed package to the piece in your hand. It's the only proof we can accept for a damaged, wrong or missing item.
Can I exchange a piece?
Message us on WhatsApp or email with your order ID and we'll sort it out: exchange for another piece or take store credit, subject to stock. Reverse pickup is ₹100 (free if the issue is ours). See our Returns, Exchange & Warranty Policy.
What does the 6-month warranty cover?
If the polish fades, tarnishes or discolours under normal everyday use within 6 months of delivery, we replace the piece. It doesn't cover physical damage, chemical damage, loss or theft.
What if my order arrives damaged, wrong or missing something?
Message us within 48 hours of delivery with your order ID, your unboxing video and photos. We'll replace it and arrange pickup at no cost. Claims without an unboxing video can't be accepted.
Contact
Email naverajewels.care@gmail.com or WhatsApp +91 8287665379 / +91 9266424756. We reply within 24–48 hours.