At Navera, every piece is checked before it leaves us. Here's what to expect after you order.
No Returns or Refunds
We don't accept returns or offer refunds. Please check product details, measurements and photos before ordering. If you're unsure about anything, WhatsApp us and we'll help you choose.
Damaged or Wrong Product
If your order arrives damaged or you've received the wrong product, we'll exchange it.
- Contact us within 7 days of delivery. You can email naverajewels.care@gmail.com or WhatsApp +91 9266424756.
- Share your order ID and clear images of the product and its packaging.
- Once approved, we'll exchange it for the same product. If that product is out of stock, we'll offer an alternative of equal value.
- We'll arrange the pickup at no cost to you. The product must be unused and in its original packaging.
This applies to all orders, including sale and discounted items.
Ring Size Exchange
If your ring doesn't fit, you can exchange it for a different size.
- Request the exchange within 7 days of delivery by email or WhatsApp, with your order ID and the size you need.
- The ring must be unworn, in its original condition and packaging.
- New sizes depend on stock. If your size isn't available, we'll offer an alternative design of equal value.
- Each order can have one size exchange.
6-Month Polish Warranty
Every Navera piece comes with a 6-month polish warranty from the date of delivery. If the gold or silver polish fades, tarnishes or discolours under normal everyday use within this period, we'll replace the piece.
What's not covered:
- Physical damage such as bending, breakage, scratches, or stones lost through impact
- Polish damage from perfume, harsh chemicals or cleaning agents
- Loss or theft
To make a warranty claim, send us your order ID and clear images of the piece. Once we approve the claim, we'll replace it with the same product. If it's out of stock, we'll replace it with an alternative of equal value.
How to Request an Exchange or Warranty Claim
📧 Email: naverajewels.care@gmail.com
📱 WhatsApp: +91 9266424756
Please mention your order ID, the reason for your request, and add images if the product is damaged, wrong or covered by the warranty. We'll reply within 24–48 hours with the next steps.
Cancellations
You can cancel your order before it's dispatched. Once an order has shipped, it can't be cancelled.