Refund policy
Returns, Exchange & Warranty Policy
At Navera, every piece is checked before it leaves us. Here's what to expect after you order.
EXCHANGES
Want to exchange a piece? Just message us and we'll sort it out.
- Message us on WhatsApp at +91 8287665379 / +91 9266424756 or email naverajewels.care@gmail.com with your order ID and the piece you'd like instead.
- The piece must be unworn, in its original condition and packaging, with any tags intact. Earrings and ear cuffs can be exchanged only if the hygiene seal is intact.
- Exchanges depend on stock. Pick another piece of equal or higher value (pay the difference), or take the value as Navera store credit.
- Reverse pickup is ₹100, added to the exchange order. Pickup is free if the issue is ours (damaged or wrong product, see below).
- We don't offer cash refunds to the original payment method.
DAMAGED OR WRONG PRODUCT
If your order arrives damaged or you've received the wrong product, we'll replace it.
- Message us within 48 hours of delivery on WhatsApp or email.
- Share your order ID and clear images of the product and its packaging.
- Once approved, we'll exchange it for the same product. If that product is out of stock, we'll offer an alternative of equal value or store credit.
- We'll arrange the pickup at no cost to you. The product must be unused and in its original packaging.
This applies to all orders, including sale and discounted items.
RING SIZE EXCHANGE
If your ring doesn't fit, message us with your order ID and the size you need. The ring must be unworn, in its original condition and packaging. New sizes depend on stock; if your size isn't available, we'll offer an alternative design of equal value or store credit.
6-MONTH POLISH WARRANTY
Every Navera piece comes with a 6-month polish warranty from the date of delivery. If the gold or silver polish fades, tarnishes or discolours under normal everyday use within this period, we'll replace the piece.
What's not covered:
- Physical damage such as bending, breakage, scratches, or stones lost through impact
- Polish damage from perfume, harsh chemicals or cleaning agents
- Loss or theft
To make a warranty claim, send us your order ID and clear images of the piece. Once we approve the claim, we'll replace it with the same product. If it's out of stock, we'll replace it with an alternative of equal value.
HOW TO REACH US
Email: naverajewels.care@gmail.com
WhatsApp: +91 8287665379 / +91 9266424756
Please mention your order ID, the reason for your request, and add images if the product is damaged, wrong or covered by the warranty. We'll reply within 24–48 hours with the next steps.
CANCELLATIONS
You can cancel your order before it's dispatched. Once an order has shipped, it can't be cancelled — message us once it arrives if you'd like to exchange it.